Your Members Health Digital Experience Is Getting an Upgrade.
MemberOS — a simpler, faster way to connect with your care team.
We’re upgrading the technology behind Members Health to make booking appointments, accessing your health information, and staying connected with your care team easier than ever. Launching May 18, 2026. If you already use the Members Health app, your upgrade will happen automatically.
A Better Experience. The Same Care Team.
MemberOS is the next version of the Members Health app and web experience. We’ve rebuilt it from the ground up to be faster, clearer, and easier to use — whether you’re booking an appointment, checking in on a care plan, or messaging your care coordinator.
Your care team isn’t changing. Your benefits aren’t changing. The technology is just catching up to the quality of care you already receive.
Here’s What You’ll Notice.
Simpler Appointment Booking
Book with your physician, counsellor, or specialist in a few taps. See available times, pick what works, and get confirmation, either from our website or the App.
Your Health Information in One Place
View your upcoming appointments, care plans, and past visit summaries. Everything your care team knows about your health, organized and easy to find.
Easier Communication
Message your care coordinator directly. Get reminders about follow-ups. Know who to reach and how — all from the same place.
Less Administration. Better Visibility.
Faster Member Onboarding
New members get set up in minutes.
Engagement Reporting
See how your workforce is using their benefits — utilization trends, program adoption, and engagement patterns. Aggregated, anonymized, and easy to act on.
Outcome Tracking
Follow-up completion rates, time to first appointment, care plan adherence. Clear numbers that show how care is actually working for your people.
Your Members’ Data. Our Responsibility.
The Members Health experience you use today meets industry standards for privacy and security — and we still work with trusted, certified partners like TELUS Health for clinical systems like our EMR. That isn’t changing.
What MemberOS does is tighten the circle. We’ve reduced the number of third-party vendors involved in our technology stack, giving us more direct oversight of how your members’ data moves through our systems. Where we can own a layer responsibly, we do. Where a trusted partner is the right choice, we keep them — and hold them to the same standards we hold ourselves.
Fewer Vendors, More Oversight
We’ve consolidated our technology stack so there are fewer handoffs and fewer places your members’ information needs to travel. Every vendor we do work with meets our privacy and security requirements.
Compliance You Can Count On
We’re SOC 2 Type II certified, and MemberOS is designed to be audit-ready from the start. When your compliance team has questions, we have documented answers — and access for your team to our security and compliance centre.
Trusted Partners Where It Matters
Clinical systems like our EMR are provided by established, certified healthcare technology partners. MemberOS brings the rest of the experience — booking, communication, care coordination — under tighter control.
Your Upgrade Is Automatic.
If you’re already using the Members Health app, MemberOS will roll out to you automatically on May 18, 2026. You’ll see a refreshed experience the next time you open it — same login, same care team, everything right where you’d expect it.
If you’re new to Members Health or haven’t set up the app yet, your care coordinator can walk you through it in a few minutes.
Everything That Matters.
Your Care Team
The same physicians, counsellors, and coordinators you already know. MemberOS just makes it easier to reach them.
24/7/365 Access
Call, message, or book any time. That doesn’t change.
Follow-Up Calls
Someone will still check in within 24–48 hours after your appointment. That’s how we work.
Complete Privacy
Your health information is protected with the same security standards you’d expect from a healthcare organization. Encrypted, access-controlled, and audited.
Talk to Your Account Manager.
Your account manager can walk you through what’s coming with MemberOS and answer any questions specific to your organization.
Get Notified When MemberOS Launches on May 18.
Enter your email and we’ll send you a reminder when MemberOS goes live.