Because Better Outcomes Require a Better, More Secure System
MemberOS — Continuous, coordinated, and outcome-driven care, transforming access into follow-through.
Over the past year, we’ve evolved how care is delivered — not just how it’s accessed.
MemberOS is the operating system layer that powers Proactive Care: the system that ensures members are not only seen, but supported continuously through follow-up, coordination, and outcomes. This launch represents a shift from episodic access to closed-loop care delivery — where every interaction leads to action, continuity, and measurable progress.
Continuity Engine — ensures no care interaction ends without follow-through
Coordination Layer — connects providers, care teams, and services across time
Escalation System — identifies risk early and routes members to the right level of care
Longitudinal Memory — tracks care journeys over time, not just isolated visits
Continuity Engine — ensures no care interaction ends without follow-through
Coordination Layer — connects providers, care teams, and services across time
Escalation System — identifies risk early and routes members to the right level of care
Longitudinal Memory — tracks care journeys over time, not just isolated visits
Why We’re Making This Change
Clients have shared valuable feedback on the mobile app experience—particularly across iOS and Android, and this upgrade is a direct response. We are enhancing our platform to address cross-platform performance challenges, improve stability and reliability across devices, and enable faster development with continuous improvements. Ultimately, this is about building a stronger, more resilient foundation for the future of care.
What This Means for Your Organization
Earlier Intervention
Identify and address health risks before they escalate into higher-cost, more complex care episodes.
Reduced Escalation
Proactively manage care continuity to prevent unnecessary escalation, hospitalizations, and downstream costs.
Better Outcomes
Enable continuous care journeys — not isolated touchpoints — that improve recovery, adherence, and long-term health outcomes.
Continuous Care Visibility
Gain insight into care progression through coordinated follow-through and intervention tracking.
A Seamless Upgrade — No Disruption to Care
The updated experience will be automatically rolled out to all users on June 1, 2026. No action is required.
Members can simply open the app and continue using the same login, care team, and services they rely on today. The transition will be seamless, with no disruption to care, just a more modern and improved experience.
What Remains the Same
As MemberOS enhances the system behind care delivery, the member experience remains steady and familiar. Access to care continues to be immediate and dependable, with the same care teams and full range of services in place without disruption. The point of change is not entry into care — it is what happens beyond it: how care is continuously supported, coordinated, and carried forward over time.
Seamless web experience
Your web platform will remain exactly as it is today, with the same familiar interface, features, and access to care.
Uninterrupted care access
Your care team and care access experience will continue without change, ensuring you can connect to support in the same reliable way.
Continuity of services and support
All existing services, programs, and support structures will remain fully in place, with no disruption to the care you depend on.
Built on Trusted Infrastructure
Protecting data and maintaining trust are core to everything we build. Members Health is SOC 2 Type II compliant, demonstrating our commitment to the highest standards of security, availability, and confidentiality.
MemberOS is built with enterprise-grade security and governance, including:
- SOC 2 Type II compliance
- Continuous monitoring and data protection
- Architecture designed for long-term scalability and reliability
As care delivery becomes more continuous, our platform ensures it remains secure, accountable, and resilient.
We’re Here to Support You
We recognize the importance of clear communication with your members.
Your Account Management team will provide:
Seamless web experience
Your web platform will remain exactly as it is today, with the same familiar interface, features, and access to care.
Uninterrupted care access
Your call center and care access experience will continue without change, ensuring you can connect to support in the same reliable way.
Continuity of services and support
All existing services, programs, and support structures will remain fully in place, with no disruption to the care you depend on.
Talk to Your Account Manager.
Your account manager can walk you through what’s coming with MemberOS and answer any questions specific to your organization.
Get Notified When MemberOS Launches on June 1.
Enter your email and we’ll send you a reminder when MemberOS goes live.